We are pleased to inform you that the Fay Pedler clinic has re-opened its doors for face-to-face appointments. We are also continuing to offer video calls if you would like to be seen from the comfort of your own home.
During the lockdown, the clinic has undergone thorough risk assessments to ensure the environment complies with the standards set out by the government and our own professional bodies. As with all workplaces, schools and shops, we have implemented additional safety precautions for the protection of all including social distancing and PPE.
Here’s what you can expect:
Face-to-face appointments will only be offered to patients where effective treatment cannot be reasonably carried out remotely. All patients will receive an initial telephone call from the clinical team to discuss their symptoms and complete essential Covid-19 screening, with face-to-face appointments being arranged on a case by case basis. Please call 01752 664519 to book/leave a message or book direct through the website and one of the team will call you at least 24 hours before your appointment.
We will postpone treatment for any patient who has experienced or been in contact with someone who has experienced the following symptoms within 14 days of the scheduled appointment date: fever, new-onset repetitive cough, loss of taste and/or smell, flu-like symptoms, shortness of breath, difficulty breathing or fatigue.
We continue to recommend a video or tele- assessment if you have any of the pre-existing health conditions such as diabetes, chronic lung disease, asthma, serious heart conditions, immunosuppression or have chronic kidney or liver disease. We further recommend you do not attend the clinic at this time.
All appointments will be scheduled to promote social distancing minimising the number of people in the clinic at any one time as well as allowing sufficient time for enhanced cleaning between appointments.
All patients attending the clinic are asked to come unaccompanied, if possible. For those patients who require a guardian to accompany them, we kindly ask that this be limited to one individual person.
All staff and patients will be temperature checked on entering the clinic and advised not to enter if they have a fever.
All staff will be wearing the necessary personal protective equipment (PPE) including surgical masks, gloves, eye protection and aprons at all times during your appointment where a 2-metre social distance cannot be maintained.
All patients and any person accompanying them are encouraged to wear a face covering and will be asked to sanitise their hands on arrival with the gel provided.
Sadly the waiting room will no longer be offering magazines, newspapers or children’s toys. We are also unable to offer refreshments currently due to the difficulty to clean and maintain safety. We have installed clear plastic screens (sneeze guards) at reception and promote the use of contactless card payment for additional safety.
Although this is a big change from our normal practice, we guarantee you will receive the same high standard of care, professional and friendly service as always.
Thank you for your support, we hope you and your family are well and look forward to seeing you again in the near future.
Ricky, Alex, Duncan and all the FP Team.