Patient Feedback

The team at Fay Pedler Physiotherapy clinic really appreciate and value all feedback from your experience of visiting us at Whiteford Road.  We discuss and share all comments at regular team meetings and thrive off the positive comments we receive.

Feedback from a patient with Tennis elbow – ‘I originally received physio for my tennis elbow.  This was not curing the problem so physio (Jo) suggested I had acupuncture.  I did this with Ricky and it cured my problem which was great.  This demonstrated a good team approach to solving a problem’. MB

Off the back of feedback like this Joanne highlighted acupuncture as a skill she would like and is now in the process of training.  Patients are regularly discussed between clinicians at training in order to share ideas and knowledge to solve the problem.

We really love getting your comments and feedback. A pat on the back goes a long way. We know we can make a difference and its why we love working with people and why we strive to deliver the best service.

The fact that I have been treated here for many years speaks for itself.  Great and friendly staff supporting physios who know their job and treat you with respect.  Suggest that current format is maintained


I have found my treatment very useful and helpful and eased my pain very much.  The staff are very friendly and polite which puts me at ease.  KEEP doing what you are doing’


I was treated during 2017 with a very satisfactory outcome.  A setback in February of this year saw me return and improvement is already underway.  I have a high regard for the Fay Pedler clinic which has an extremely good reputation in Plymouth.  Keep doing whatever you are doing!’. 


Catherine has revolutionised my life.  Acupuncture has worked where all else has failed.  My pain levels are significantly reduced and I have stopped all medication.  I can’t recommend her highly enough.  Infact I have recommended her to all my friends’.


Ricky has quickly become one of my favourite people.  He has reintroduced me to my ankle bone.  Something I thought I would never see again.  Many thanks to him.’ 


‘It was our first appointment and from entering reception too meeting Duncan everyone was so friendly and helpful and it was a real pleasure to visit’. 


‘Joanna was knowledgeable and sympathetic and dealt with my ankle injury as I would wish – successfully! The fall had also shaken my hips and shoulder and her exercises and manipulation made me pain-free after 6 weeks. I will definitely continue with the exercises.’


‘This place is fantastic. All staff is very professional and friendly. I recommended this place for everyone who need a help, physiotherapy’


‘I had the good fortune to meet Ricky at Derriford Hospital about four or five years ago, and I have stayed with him since then. I can honestly say that without him looking after me I would not be where I am today. I think Ricky deserves some sort of medal for just how good he is at what he does. Thank you Ricky.’


‘The Fay Pedler clinic have been so welcoming and attentive. I can’t thank Ricky enough for helping me with my back. It is lovely to see light at the end of the tunnel.’


‘My experience here has been wonderful. The staff as well as my therapist Catherine are so friendly and welcoming. I love how they contacted me to let me know I had a few sessions left. I got married so have been super busy. But staff were so understanding & I love the text reminders also,’


‘Very pleasant and helpful staff, good advice and treatment’